Privacy Policy

1. Definitions

• APPs: Refers to the Australian Privacy Principles outlined in Schedule 1 of the Privacy Act 1988 (Cth).

• Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in material form or not.

• Sensitive Information: Includes information or an opinion about an individual's health, medical history, racial or ethnic origin, political opinions, membership of a political association, religious beliefs, or criminal record.

• We / us / our: Refers to Recovr Group Limited ABN 77686539140, including its officers, employees, contractors, and service providers.

• You / your: Refers to our clients or prospective clients and any individual whose personal information we collect.

2. Purpose

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

3. What Information We Collect

We may collect the following types of personal and sensitive information:

• Full name, address, date of birth, phone number, email

• Health information such as medical history, current medications, allergies and, relevant symptoms.(e.g., allergies, medical history)

• Emergency contact details

• Billing and payment details

• Location details for mobile appointments

We collect sensitive information only where necessary and with your explicit consent or as required by law.

4. How We Collect Information

Information is collected when you:

• Make an enquiry or booking (via our website, over the phone, or in person)

• Complete a consent form, medical questionnaire, or intake document

• Communicate with us via email, SMS, phone, or social media

• Visit our website or engage with our digital platforms (please refer to our cookie policy)

• Receive treatment from a RECOVR nurse or authorised healthcare practitioner

• Are referred to us by a third party (e.g. concierge, family member, or partner clinic)

Where legally required, we will obtain your consent before collecting sensitive health information and will always notify you of the reason for collection, how it will be used, and who it may be shared with.

5. Why We Collect Your Information

We collect, use, and disclose your personal information to:

• Deliver safe and appropriate IV therapy services

• Manage bookings, payments, and communication

• Assess medical eligibility and treatment suitability

• Comply with legal and health regulations

• Conduct business operations and improve service delivery

• Send appointment confirmations and promotional offers (with consent)

6. Disclosure of Personal Information

We may disclose your personal information to:

- Contracted nurses and authorised health professionals
- Our administrative and technical service providers
- Emergency contacts or medical responders (in case of an incident)
- Legal, insurance, or regulatory authorities if required by law

All third parties must comply with applicable privacy and confidentiality obligations.

7. Storage and Security of Information

We take reasonable steps to:

• Securely store information in password-protected, encrypted systems

• Restrict access to authorised personnel only

• Regularly update security protocols to protect against unauthorised access, misuse, or loss

Health records are retained for the period required by Australian health laws (7 years) and destroyed securely thereafter.

8. Access and Correction You may request access to your personal information or ask for corrections if your data is inaccurate or incomplete.

Contact us at:
Email: info@recovr.com.au

We will respond within a reasonable timeframe in line with our obligations under the Privacy Act.

9. Marketing and Communications

With your consent, we may send you service updates, offers, or newsletters. You may opt out at any time via the unsubscribe link or by contacting us directly. We comply with the Spam Act 2003 (Cth). You will only receive electronic marketing communications (such as emails or SMS) from us if you have provided your consent. You may opt out of receiving these communications at any time by using the unsubscribe link provided or by contacting us directly. We do not share your contact details with third parties for their marketing purposes.

10. Third-Party Services and Websites

Our website or booking platform may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their privacy policies separately. We use cookies and similar tracking technologies on our website to enhance your browsing experience, understand how users interact with our content, and improve the performance of our services. They may be used to remember your preferences, maintain your session, provide tailored content, and collect analytics data. Some cookies may be placed by third-party services we use, such as analytics or advertising platforms (e.g. Google Analytics, Meta Pixel). 

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may manage or disable cookies at any time by adjusting your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

11. Complaints and Disputes

If you have a concern or complaint about our privacy practices, please contact us first so we can attempt to resolve the issue promptly.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992

12. Changes to This Policy

We may amend this Privacy Policy from time to time to reflect changes in the law, technology, or our practices. The latest version will always be available on our website.

13. Contact Us

RECOVR Group Pty Ltd
Email: info@recovr.com.au
ABN: 77686539140